At MotoLanna we strive to dispatch all orders within 24 hours of receipt of payment.
All items are shipped direct from Thailand.
We offer three different methods of shipment.
Registered Airmail is the most economical choice for packages weighing up to 2 kg. Transit times typically take 10-30 days, depending on your location - with the USA and Canada taking the longest. This service is not trackable on-line, but an inquiry can be made if an item goes missing. The post office keeps a written record of the entire mailing process.
Airmail Parcel is airmail for packages weighing up to 20 kg, and is trackable on-line via the Thailand Post Website. Transit times typically take 10-30 days, depending on your location. This is the most cost effective choice for shipments weighing over 2 kg. Note that this is not available for S.E. Asia or Hong Kong. These destinations should choose Express Mail.
Express Mail is the quickest and safest method available for packages weighing up to 20 kg. Transit times typically take 4-7 days. It is trackable on-line and insured up to $200.00. EMS is not available to Chile, Colombia, Costa Rica, French Polynesia, Guam, Latvia, Monaco, New Caledonia, Panama, Puerto Rico, or South Africa.
Please note that while we will assist you in locating your package if it goes missing, MotoLanna IS NOT RESPONSIBLE FOR LOST SHIPMENTS. If you are concerned about the chance of loss, we recommend you choose Express Mail for your shipment.
About International Shipping
Please be aware that you are responsible for shipping costs regardless of whether you actually receive your package. We cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside Thailand. We encourage you to speak with your customs office if you have any questions. You are responsible for any duties or taxes that may apply to the shipment of any products to your country. By law, we are obligated to report the exact amount of the sale on the customs form. As a customer, you are responsible to comply with international, national or local laws regulating importation of products that you may purchase. It is entirely your responsibility to NOT order items that are illegal to import into your country. There is usually not an importation problem, but occasionally they occur. The risk is yours. You will be responsible for the entire package cost if it is seized and we do not get it back.
If for any reason the package is seized by customs officials, we will not issue you a refund unless all products are returned to us in their original condition. If the package is returned to us by customs officials, you are still responsible for any shipping charges.
If an order is refused delivery by customs due to unauthorized ingredients or contents, MotoLanna.com is not to be held responsible for any losses or costs incurred by the customer. If the shipment is abandoned, the customer will not receive a refund or credit of any kind. If in any case we received a return of any shipment refused by customs authorities of any country, MotoLanna.com will credit the customer for the value of the unopened and un-tampered products purchased. No refund on shipping charges incurred for the return of the shipment or shipping charges sending the product.
Once the order has been shipped, you are responsible for paying for the order, plus shipping costs.
By ordering, you agree to be bound by these terms.
Orders are shipped by Thailandpost for all overseas customers. Charges are based on destination and weight. Customers are responsible for all exported content. It is the consumers responsibility to know the laws and regulations for importing products into their country. Customers are responsible for any losses. MotoLanna.com does not guarantee successful delivery due to import/export laws & regulations that the consumer is responsible for. It is the consumers sole responsibility to only order what is legal for sale in their country. Receiver is responsible for any and all duty and/or VAT.