At MotoLanna we strive to dispatch all orders within 24 hours of receipt of payment.
All items are shipped direct from Thailand.
We offer three different methods of shipment. Not all methods are available to all destinations.
For a shipping quote, you can put whatever interests you into the shopping cart and select your country. The site will display the various shipping options, estimated time, and cost. No need to enter any personal info.
Quoted shipping times are estimates. These times are not guaranteed.
Airmail is for packages weighing up to 20-30 kg (depending on destination), and is trackable on-line for most countries via the Thailand Post Website. Transit times typically take 2-8 weeks days, depending on your location. This is the most cost effective choice for shipments.
Express Mail is a fast and safe method available for packages weighing up to 20-30 kg (depending on destination). Transit times typically take 7-30 days. It is trackable on-line via the Thailand Post Website and is insured.
Courier - DHL:
Courier is the fastest and safest method available for packages weighing up to 30 kg. Transit times typically take 5-7 days. It is trackable on-line via the Thailand Post Website and is insured.
If your order is time sensitive or you are concerned about the chance of loss, we recommend you choose Express Mail or Courier for your shipment.
About International Shipping
We cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside Thailand. We encourage you to speak with your customs office if you have any questions. You are responsible for any duties or taxes that may apply to the shipment of any products to your country. By law, we are obligated to report the exact amount of the sale on the customs form. As a customer, you are responsible to comply with international, national or local laws regulating importation of products that you may purchase. It is entirely your responsibility to NOT order items that are illegal to import into your country. There is usually not an importation problem, but occasionally they occur. The risk is yours. You will be responsible for the entire package cost if it is seized and we do not get it back.
If for any reason the package is seized by customs officials, we will not issue you a refund unless all products are returned to us in their original condition. If the package is returned to us by customs officials, you are still responsible for any shipping charges.
If an order is refused delivery by customs due to unauthorized ingredients or contents, MotoLanna.com is not to be held responsible for any losses or costs incurred by the customer. If the shipment is abandoned, the customer will not receive a refund or credit of any kind. If in any case we received a return of any shipment refused by customs authorities of any country, MotoLanna.com will credit the customer for the value of the unopened and un-tampered products purchased. No refund on shipping charges incurred for the return of the shipment or shipping charges sending the product.
Once the order has been shipped, you are responsible for paying for the order, plus shipping costs.
Quoted shipping times are estimates. These times are not guaranteed. An order will be considered lost and amends will be made after 2 months have elapsed from the shipping date.
By ordering, you agree to be bound by these terms.
Charges are based on destination and weight. Customers are responsible for all exported content. It is the consumers responsibility to know the laws and regulations for importing products into their country. MotoLanna.com does not guarantee successful delivery due to import/export laws & regulations that the consumer is responsible for. It is the consumers sole responsibility to only order what is legal for sale in their country. Receiver is responsible for any and all duty and/or VAT.